Frequently Asked Questions

Veetle
  1. What is Veetle?
Broadcasting
  1. Do I need to register to broadcast?
  2. How does broadcasting work?
  3. What is the minimum recommended broadband connection to broadcast video on computers?
  4. What if I am having trouble viewing videos on Veetle?
  5. What types of video source does Veetle support?
  6. Can I immediately broadcast without waiting for the source video to completely transcode?
  7. Can I broadcast multiple videos to play sequentially?
  8. How do I set my broadcast to be "private"?
  9. I received a message that said "this broadcast has been disabled due to a copyright claim". What does it mean?
  10. I received a messaged that said "This broadcast has been disabled due to a violation of Terms of Service". What does it mean?
  11. Can I embed a broadcasted video on another web page?
  12. Can I record my broadcast for later playback?
  13. Where can I send an email to request new features on Veetle or provide feedback to Veetle?
  14. How do I upload a thumbnail image for my channel page?
  15. How do I moderate the comments to my channel page?
  16. Can I skin the video player?
  17. How do I report a bug?
Viewers
  1. I am having trouble viewing a video. Where can I find help?
  2. Can I embed a broadcasted video on another web page?
  3. Why can I not comment on a video channel page?
  4. How do I integrate Facebook or Twitter while using Veetle?
  5. Can I watch Veetle on mobile devices?
  6. I am getting audio only on my mobile device. Why?
  7. Why can I not see all the channels on my mobile device that I would usually see on the Veetle website?
  8. How do I report a bug?

Veetle

× What is Veetle?

Veetle is a live video streaming, viewing and broadcasting service that allows you to quickly broadcast and share your videos. Unlike other live-streaming sites, you can broadcast to an unlimited number of viewers at any given time, in high quality, and use an unlimited amount of bandwidth for your broadcast. Even if the viewing audience is large, your video will not experience degraded video quality or blocking of additional viewers.

Broadcasting

× Do I need to register to broadcast?

No. Get started on our Broadcast page or download our mobile app and make your broadcast live for the world in literally a few seconds. For mobile users, registered accounts will be able to see their broadcast stats while guest accounts will not.

× How does broadcasting work?

For PC and Linux users, go to the Veetle Broadcast page and follow the instructions. For mobile users, visit our product guide. Due to recent changes in Mac OS and browsers, broadcasting from Mac is not supported. We expect to bring back this service as soon as possible.

× What is the minimum recommended broadband connection to broadcast video on computers?

We recommend having an upload connection of at least 1 Mb or higher. You can test your upload speed (speedtest.net). You may be able to use a lower upload connection but the video quality may lag or pixelate for your viewers, especially if you have a slower computer. For mobile users, we recommend using a Wi-Fi when you can but broadcasting will work over strong 3g and cellular connections. However, it will be shown at a lower quality.

× What if I am having trouble viewing videos on Veetle?

If you are having trouble watching the video on either your computer or mobile device, please check this guide on viewing broadcasts.

× What types of video source does Veetle support?

Veetle supports video files, camcorders, webcams and TVs. iPhones with iOS 4.2 and higher are supported and iPod Touch with cameras and iOS 4.2 or higher are supported. Broadcasting from an iPad is currently disabled. The following Android devices are also supported: Samsung Galaxy S, Samsung Galaxy S2, HTC Evo 4G, HTC Desire 4G.

× Can I immediately broadcast without waiting for the source video to completely transcode?

Yes. Usually, your broadcast should be live within a few seconds of starting the broadcast. There is a 30 second delay between your broadcast and what the viewer will see on their device.

× Can I broadcast multiple videos to play sequentially?

Yes, go to the Broadcast page and pick the video sources and upload multiple files at a time if desired.

× How do I set my broadcast to be "private"?

For mobile users, refer to the product guide and configure your settings in the app to make your broadcast private. This will prevent it from being listed in the app as a channel available for viewing and on the main Veetle.com channels listing.

× I received a message that said "this broadcast has been disabled due to a copyright claim". What does it mean?

This means Veetle has received a DMCA takedown notice that alleges that your broadcast infringes someone's copyright. In these cases, Veetle is required to remove the broadcast. Please see our Copyright Policy for more information.

× I received a messaged that said "This broadcast has been disabled due to a violation of Terms of Service". What does it mean?

Veetle will take down videos that violate our Terms of Service, such as videos that are obscene, vulgar, hateful, pornographic, etc.

× Can I embed a broadcasted video on another web page?

Yes. Just copy the "Embed" code under the "Share" section of the channel page where the broadcast is playing. Then insert the copied Embed code into the web page where you want to have the video player appear.

× Can I record my broadcast for later playback?

We do not offer a recording or playback option at this time.

× Where can I send an email to request new features on Veetle or provide feedback to Veetle?

Please use the "write to us" tab on the top right corner of every page on veetle.com or email us at feedback{}veetle.com.

× How do I upload a thumbnail image for my channel page?

Go to the Broadcast page and click on the "change logo" button to upload a channel thumbnail. This thumbnail, along with the channel page's title will be viewable on the Channel Guide pages.

× How do I moderate the comments to my channel page?

You can remove a comment or ban a commenter from commenting on your channel page. Hover the mouse over the comment or commenter's name to remove the comment or ban the commenter.

× Can I skin the video player?

For Veetle partners, we can skin the video player with your logo and color scheme. Please email bizdev{}veetle.com describing your partnership request.

× How do I report a bug?

Please use the "write to us" tab on the top right corner of every page on veetle.com or email us at feedback{]veetle.com

Viewers

× I am having trouble viewing a video. Where can I find help?

If you are on an older Mac, Windows or Linux PC and having difficulty viewing a video, try downloading the "watch" plug-in from our download page. Mobile viewers on iPhone will not need a plug-in. Android users will need to have mobile Flash Player from Adobe installed. If you are on a newer version of the Mac OS, be sure to download the Adobe Flash Player for your browser. For more information, visit our viewing guide.

× Can I embed a broadcasted video on another web page?

Yes. Just copy the "Embed" code under the "Share" section of the channel page where the broadcast is playing. Then insert the copied Embed code into the web page where you want to have the video player appear. For more detailed information, see the Help section.

× Why can I not comment on a video channel page?

First you must sign-in with a Veetle, Twitter, or Facebook account. If you still cannot post a comment, then the broadcaster for that channel page either removed your comments or banned you from commenting.

× How do I integrate Facebook or Twitter while using Veetle?

Share the comments you make on Veetle on your Facebook or Twitter profiles. Simply click the Facebook or Twitter icons in the comment box on any video channel page before making your comment. Your comment will then appear on Veetle as well as your Facebook or Twitter profile.

× Can I watch Veetle on mobile devices?

Yes, currently Veetle can be viewed on the iPhone, iPad, iTouch and Android devices by going to veetle.com on the mobile device's browser or by downloading the app.

× I am getting audio only on my mobile device. Why?

If you are getting audio only on your iPhone while trying to watch a video, you are on a poor or heavily congested connection. Try refreshing or moving to another area to view. This is specific to the built-in iPhone video components from Apple - Android viewers will not experience this.

× Why can I not see all the channels on my mobile device that I would usually see on the Veetle website?

Veetle currently broadcasts the most popular channels in the app on mobile devices. We plan to add more broadcast channels to the mobile platform in the future. If you cannot find your channel, open your mobile browser and visit Veetle.com.

× How do I report a bug?

Please use the "write to us" tab on the top right corner of every page on veetle.com or email us at feedback{}veetle.com.